Returns & Exchanges
At Thomson Carter, we want you to be completely satisfied with your luxury beauty purchase. If you are not entirely happy, we offer a 30-day window for returns and exchanges on items in their original, unopened condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals remain intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing